Software Updates: Off-the-Shelf vs. Custom – What’s the Real Cost?

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14 August 2024

Choosing the right workforce management software involves weighing various factors, including how updates and maintenance are handled. This aspect can significantly impact both your budget and the efficiency of your operations.

Off-the-Shelf Solutions: Regular Updates Included

One of the standout advantages of off-the-shelf software is its regular update cycle. Vendors typically release updates that incorporate new features, security patches, and enhancements based on user feedback and industry trends. These updates are generally included in the cost of your subscription or licensing fee, so you don’t need to budget separately for them. This means your software will continuously improve and adapt without any extra cost to you.

For example, if a vendor introduces a new functionality that improves workforce scheduling or adds compliance features, you’ll benefit from these enhancements automatically. Additionally, these updates often include bug fixes and performance improvements, ensuring your software remains reliable and secure.

Custom-Built Solutions: Updates Require Additional Investment

In contrast, custom-built software requires you to proactively manage updates and improvements. If you want new features or need to address issues, you must engage with your development team to define, design, and pay for these changes. This can result in ongoing costs and potential delays, especially if your requirements evolve over time.

For instance, if your organisation’s needs change and you require a new module or functionality, you’ll need to budget for the development work involved. This could include everything from design and coding to testing and deployment.

Why RotaMaster is the Best of Both Worlds

While off-the-shelf software offers the benefit of regular updates at no additional cost, and custom-built solutions provide specific customisations, RotaMaster combines the advantages of both approaches. With RotaMaster, you enjoy continuous updates and improvements without extra fees, ensuring your software remains current and relevant. At the same time, RotaMaster’s flexibility allows for tailored features that cater to your unique needs. This blend ensures you receive ongoing value and adaptability, making RotaMaster the ideal choice for organisations seeking both stability and customisation.

Conclusion

While custom-built solutions offer tailored functionality, they often come with the trade-off of additional ongoing costs for updates. Off-the-shelf solutions provide the benefit of regular, included updates, allowing you to stay current with minimal additional expense.

In our next blog, we’ll explore how off-the-shelf solutions handle regulatory changes and compliance compared to custom-built options.

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