To make sure you get the most from RotaMaster, we will begin with a project discovery phase. During this we will take time to get to know you as an organisation, how you run your services and the key things that you’re looking to gain by implementing RotaMaster.
During the consultancy phase you will have regular sessions with our Customer Success team. They will ask questions around your current processes, review your current rotas, HR and payroll documents, and discuss in detail how RotaMaster can align with and optimise each area. Broadly, we will cover;
As part of your Implementation, we will provide full system training for you and your administrative teams. This will cover initial set up right through to day to day use, best practice and hints and tips. Training is always based around the outcomes of the consultancy phase, ensuring that the focus is on the features that will have the most impact. We offer various approaches;
Business change is never easy, and that’s why we’re always available to support you through system testing and roll out. During this phase we will;
Our Head of Customer Success, Ellie, is always happy to chat.