Though we pride ourselves on our customer onboarding process at RotaMaster we know that things continually change for our healthcare customers, and what fits today might not be suitable tomorrow.
Our Customer Success team is made up of RotaMaster and workforce experts with the knowledge to help you get maximum value from our products on and ongoing basis.
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Our instructor-led training is designed specifically to your requirements. Before each course that we hold, we run a consultancy session to listen to your teams and find out what they’re struggling with in terms of Workforce Management, both on and off RotaMaster.
Our comprehensive knowledge base is packed with useful guidance on each area of the system, and our monthly product webinars tell you everything you need to know about new features, changes and best practice.
Given the complexity of the organisations that we work with, we know that restructures, new locations and growth are always on the agenda. That’s why we provide every single RotaMaster customer with an Annual System Review.
We meet with your key users and run through a consultancy process to find out about any changes in your workforce management needs, advise on features that could be used more appropriately and support you with setup changes to make RotaMaster more aligned to the here and now.
We see Customer Success as an ongoing process, and work with you to ensure that the system is always providing time saving efficiencies.
“There is no doubt about the care and enthusiasm that your (RotaMaster) staff have. Their constant availability through the process has helped so much.”